Fundamentals of Reference

62 REFERENCE SERVICES work, the patron is your work. If there were no patrons to ask questions, there would be no need for a ref ...

Reference Service in Person 63 are interrupting you. Try to work as a team, and help each other out. As the old adage says, “Two ...

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65 twelve telephone reference service Telephone in for what you want, get the formula you have forgotten, the quotation you can ...

66 REFERENCE SERVICES read. When you need to verify a single fact and aren’t able to visit the library or need some advice on ho ...

Telephone Reference Service 67 do not like to be kept on hold for an extended period of time. Depending on a library’s reference ...

68 REFERENCE SERVICES developed sources as well as access to the Internet, provides a solid basis for answering telephone refere ...

69 thirteen online reference service Using electronic means to provide reference assistance has become part of the lives of most ...

70 REFERENCE SERVICES “Guidelines for Implementing and Maintaining Virtual Reference Services” (see the appendix) includes this ...

Online Reference Service 71 and scope of your information needs helps us to deliver an answer that you will find useful.” Opposi ...

72 REFERENCE SERVICES The librarian can work on an e-mail request at a more deliberate pace than what is possible with a queue ...

Online Reference Service 73 Chat reference Like phone and email reference before it, chat reference offers the opportunity to ex ...

74 REFERENCE SERVICES Some of the challenges of chat reference are A chat reference service needs to be answered live during th ...

Online Reference Service 75 from either the librarian or the patron, only the words typed on the screen. As in chat, IM users of ...

76 REFERENCE SERVICES As sometimes happens in chat and telephone reference, patrons often disconnect in the middle of a referen ...

77 fourteen reference service to Children and Young adults Reference work with children is an awesome challenge that forces the ...

78 REFERENCE SERVICES can become a complex one even when the parties involved are adults who speak the same language, how much m ...

Reference Service to Children and Young Adults 79 Interest Even though this may be the fifteenth time that a child has asked for ...

80 REFERENCE SERVICES who cannot handle the reading level of the material.”^2 (She also suggests that when you are unsure of a c ...

Reference Service to Children and Young Adults 81 thing that should be done with all library patrons, it has an added importance ...