156 March 2021
SINGAPORE POOLS PRIVATE LIMITED
months during 2020. “We were all working
from home. We were lucky that our digital
journey was already well underway when
the pandemic hit,” Yeo adds. “We had
already transitioned to Office 365, which
meant we were well positioned to make
the jump to working remotely. Singapore
Pools' staff basically faced no difficulties
during the lockdown.”
However, Yeo notes that the shift to remote
work elevated the cyber security risks that
Singapore Pools faced. With some older staff
working remotely in the cloud for the first time
in their careers, Yeo explains that the whole
company “needed to be extra vigilant when it
came to cyber attacks.” In response, Singapore
Pools has been conducting regular anti-
phishing campaigns to better train its staff to
recognise and report any suspicious activity.
“ The digital
branches allow
our customers
to access our
services using
new technologies,
and conduct
transactions
in a way that is
paperless, cashless
and queueless”
YEO TECK GUAN
CHIEF BUSINESS TECHNOLOGY OFFICER,
SINGAPORE POOLS