42 March 2021DIGITAL TRANSFORMATION
will prove their worth in multiple ways,
from increased resilience to a better work-
life balance for employees. For example,
a virtual working model can offer a unique
opportunity to tap into different pools
of talent, which may have traditionally
been harder to access due to location and
geography restrictions.”
That rapid digital transformation of
where we work has increased the pace
of progress in how we work too, with
automation a particular area of focus.
Far from software and hardware robots
taking our jobs, instead the emphasis is
on doing away with the drudge work and
unleashing our collective productivity.
“If you look at the reality of the day to day
work in many organisations, the value that
people can deliver is not constrained by
their lack of intellectual capacity. It is that
they are drowning in tedious and repetitive
tasks that prevent them from being their
best selves,” says Neil Kinson, Chief of Staff,
Redwood Software. “The focus should be
on freeing the people from the things that
automation can do better, so they are free
to do the things people do best.”“ WHEN WE HAVE FREED THE
KNOWLEDGE WORKERS
FROM THE MUNDANE, WE
CAN LOOK AT AUTOMATING
WHAT REMAINS”
There are a raft
of technologies on
hand to assist human
efforts.”Cognitive
process automation
(CPA) is of particular
note,” says HCL’s Kumar,
“and is one of the most
sought after technologies
that emulates human
intelligence to solve
problems and automate
processes. CPA has
been in significant
demand of late, and
has seen considerable
implementation across different verticals
and domains.” Taken together, emerging
technologies can supercharge human
efforts in almost all areas of the workplace.
“There’s also AI, machine learning, natural
language processing (NLP) and the cloud.1 | Define the purpose and Identify
the use cases with expected key
business outcomes in terms of
revenue, expenditure,
and business risks
2 | Optimize the existing
processes and standardizing
data inputs
and decision logic
3 | Identify relevant
Hyperautomation tools
4 | Implement process automation
with AI as augmented intelligence.How to succeed with
Hyperautomation
according to Deloitte:NEIL KINSON
CHIEF OF STAFF,
REDWOOD SOFTWARE