DevNet Associate DEVASC 200-901 Official Certification Guide by Adrian Iliesiu (z-lib.org)

A full list of all User state change APIs with details can be
found at
https://developer.cisco.com/docs/finesse/#!userchange-
agent-state/userchange-agent-state.

For example, the User—Sign in to Finesse API forces you
to sign-in. Say that you use the following information
with this API:

Finesse server FQDN: http://hq-uccx01.abc.inc

Agent name: Anthony Phyllis

Agent ID: user001

Agent password: cisco1234

Example 10-9 shows a simple call using Python requests.
The API call for user login uses the PUT request along
with an XML body that sets the state to LOGIN.

Example 10-9 Python Request: Finesse User Login

Click here to view code image

""" Finesse - User Login"""

import requests

URL = "http://hq-

uccx.abc.inc:8082/finesse/api/User/Agent001"

PAYLOAD = (

"<User>" +

" <state>LOGIN</state>" +

" <extension>6001</extension>" +

"</User>"

)

HEADERS = {

'authorization': "Basic

QWdlbnQwMDE6Y2lzY29wc2R0",

'content-type': "application/xml",

}

RESPONSE = requests.request("PUT", URL,

data=PAYLOAD, headers=HEADERS)

print(RESPONSE.text)

print(RESPONSE.status_code)