DevNet Associate DEVASC 200-901 Official Certification Guide by Adrian Iliesiu (z-lib.org)

As another example, the User State Change API lets the
users change their state. State changes could be any one
as shown in Table 10-9. Say that you use the following
information with this API:

Finesse server FQDN: http://hq-uccx01.abc.inc

Agent name: Anthony Phyllis

Agent ID: user001

Agent password: cisco1234

The API changes the state to READY.

Example 10-10 shows a simple call using Python
requests. The API call for user login uses the PUT
request along with an XML body that sets the state to
READY.

Example 10-10 Python Request for a Finesse User
State Change

Click here to view code image

""" Finesse - User State Change"""

import requests

URL = "http://hq-

uccx.abc.inc:8082/finesse/api/User/Agent001"

PAYLOAD = (

"<User>" +

" <state>READY</state>" +

"</User>"

)

HEADERS = {

'authorization': "Basic

QWdlbnQwMDE6Y2lzY29wc2R0",

'content-type': "application/xml",

}

RESPONSE = requests.request("PUT", URL,

data=PAYLOAD, headers=HEADERS)

print(RESPONSE.text)

print(RESPONSE.status_code)

Finesse Team APIs