DevNet Associate DEVASC 200-901 Official Certification Guide by Adrian Iliesiu (z-lib.org)

The Team object represents a team and contains the
URI, the team name, and the users associated with the
team. Table 10-11 shows the Finesse Team APIs to access
the Team object and list all team messages.

Table 10-11 Finesse Team APIs

MethodAPIDescription

G

E

T

http://<FQDN>/finesse/api/

Team/<id>?

includeLoggedOutAgents=tru

e

Allow a user to get a

copy of the Team

object

G

E

T

http://<FQDN>/finesse/api/

Team/<teamid>/TeamMessa

ges

Get a list of all active

team messages for a

particular team

A full list of the Team APIs, with details, can be found at
https://developer.cisco.com/docs/finesse/#team-apis.

The Python script in Example 10-11 shows how to make
an API call to get details about Team ID 2.

Example 10-11 Python Request to Get Finesse Team
Details

Click here to view code image

import requests

url = "https://hq-

uccx.abc.inc:8445/finesse/api/Team/2"

headers = {

'authorization': "Basic

QWdlbnQwMDE6Y2lzY29wc2R0",

'cache-control': "no-cache",

}

response = requests.request("GET", url,

headers=headers)

print(response.text)