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resistancefromstakeholders.Thisprocessisperformedthroughouttheproject.Theinputs,toolsand
techniques,andoutputsoftheprocessaredepictedinFigure 13 - 7 .Figure 13 - 8 depictsthedata flow
diagramfortheprocess.

222.Answer:C.

PMBOK® Guide, page 523 , Section13.3

Manage Stakeholder Engagement

ManageStakeholderEngagementistheprocessofcommunicatingandworkingwithstakeholdersto
meettheirneedsandexpectations,addressissues,andfosterappropriatestakeholderinvolvement.
Thekeybenefitofthisprocessisthatitallowstheprojectmanagertoincreasesupportandminimize
resistancefromstakeholders.Thisprocessisperformedthroughouttheproject.Theinputs,toolsand
techniques,andoutputsoftheprocessaredepictedinFigure 13 - 7 .Figure 13 - 8 depictsthedata flow
diagramfortheprocess.

Theabilityofstakeholderstoinfluencetheprojectistypicallyhighestduringtheinitialstagesand
getsprogressivelylowerastheprojectprogresses.Theprojectmanagerisresponsibleforengaging
andmanagingthevariousstakeholdersinaprojectandmaycallupontheprojectsponsortoassist as
needed.Activemanagementofstakeholderinvolvementdecreasestheriskoftheprojectfailing to
meetitsgoalsandobjectives.

223.Answer:D.

PMBOK® Guide, pages 533 - 534 , Section13.4.2

The Monitor Stakeholder Engagement process has the following tools and techniques:

1. Dataanalysis

o Alternativesanalysis

o Root cause analysis

o Stakeholder analysis

o Stakeholder engagement assessment matrix

2. Decisionmaking

o Multi criteria decisionanalysis

o Voting

3.Meetings

4.Communication

o Feedback

o Presentation and other verbal communications

o Stakeholdermapping/representation

5. Interpersonal and teamskills