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219.Answer:D.
PMBOK® Guide, page 514 , Section13.1.3.1
StakeholderRegister
Themainoutputofthe IdentifyStakeholdersprocessis thestakeholderregister.Thisdocument
containsinformationaboutidentifiedstakeholdersthatincludes,butisnotlimitedto,thefollowing:
- Identification information.Name,organizationalposition, locationandcontactdetails, and
roleontheproject. - Assessmentinformation.Majorrequirements,expectations,potentialforinfluencingproject
outcomes, and the phaseof the project life cycle where the stakeholderhas the most
influenceorimpact. - Stakeholder classification. Internal/external, impact/influence, power/interest,
upward/downward, outward/sideward, or any other classification model chosen by the
projectmanager.
220.Answer:D.
PMBOK® Guide, page 521 , Section13.2.2.5
Datarepresentation
Stakeholder engagement assessmentmatrix.
Astakeholderengagementassessmentmatrixsupportscomparisonbetweenthecurrentengagement
levelsofstakeholdersandthedesiredengagementlevelsrequiredforsuccessful projectdelivery.One
waytoclassifytheengagementlevelofstakeholdersisshowninFigure 13 - 6. Theengagementlevelof
stakeholderscanbeclassifiedasfollows:
o Unaware.Unawareoftheprojectandpotentialimpacts.
o Resistant.Awareoftheprojectandpotentialimpacts,butresistanttoanychangesthatmay
occur as a result of the work or outcomes of the project. These stakeholders will be
unsupportiveoftheworkoroutcomeoftheproject.
o Neutral.Awareoftheproject,butneithersupportivenorunsupportive.
o Supportive.Awareoftheproject andpotentialimpacts, andsupportiveofthe workand its
outcomes.
o Leading.Awareoftheprojectandpotentialimpacts,andactivelyengagedinensuringthatthe
projectisasuccess.
- Answer: B.
PMBOK® Guide, page 523 , Section13.3
Manage Stakeholder Engagement
ManageStakeholderEngagementistheprocessofcommunicatingandworkingwithstakeholdersto
meettheirneedsandexpectations,addressissues,andfosterappropriatestakeholderinvolvement.
Thekeybenefitofthisprocessisthatitallowstheprojectmanagertoincreasesupportandminimize