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21 .Answer:D.
PMBOK®Guide,page 38 ,Section 2. 2. 1
EnterpriseEnvironmental Factors
Enterprise environmentalfactors(EEFs)refertoconditions,not underthecontroloftheproject
team,thatinfluence,constrain,ordirecttheproject.Enterpriseenvironmentalfactorsareconsidered
inputstomostplanningprocesses,mayenhanceorconstrainprojectmanagement options,andmay
haveapositiveornegativeinfluenceontheoutcome.
EEFsvarywidelyin typeor nature.Thesefactorsneedto beconsideredifthe projectis tobe
effective.EEFsinclude,butarenotlimitedto,thefactorsbelow.
ThefollowingEEFsareinternaltotheorganization:
o Organizationalculture,structure,andgovernance.Examplesincludevision,mission,values,beliefs,
culturalnorms,leadershipstyles,hierarchyandauthorityrelationships,organizationalstyles,ethics,
andcodesofconduct.
o Geographicdistributionoffacilitiesandresources.Examplesincludefactorylocations,virtualteams,
sharedsystems,andcloudcomputing.
o Infrastructure.Examplesincludeexistingfacilities,equipment,organizationaltelecommunications
channels,informationtechnologyhardware,availability,andcapacity.
o Information technology software. Examples include scheduling software tools, configuration
managementsystems,webinterfacestootheronlineautomatedsystems,andworkauthorization
systems.
o Resourceavailability.Examplesincludecontractingandpurchasingconstraints,approvedproviders
andsubcontractors,andcollaborationagreements.
o Employeecapability.Examplesincludeexistinghumanresourcesexpertise,skills,competencies,
andspecializedknowledge.
ThefollowingEEFsareexternaltotheorganization:
o Marketplace conditions. Examples include competitors, market share brand recognition, and
trademarks.
o Socialandculturalinfluencesandissues.
o Examplesincludepoliticalclimate,codesofconduct,ethics,andperceptions.
o Legal restrictions. Examples include country or local laws and regulations related to security, data
protection, business conduct, employment, andprocurement.
o Commercial databases. Examples include benchmarking results, standardized cost estimating data,
industry risk study information, and riskdatabases.
o Academic research. Examples include industry studies, publications, and benchmarkingresults.
o Government or industry standards. Examples include regulatory agency regulations and standards
related to products, production, environment, quality, and workmanship.
o Financial considerations. Examples include currency exchange rates, interest rates, inflation rates,
tariffs, and geographic location.