Crucial Conversations: Tools for Talking When Stakes Are High

We dedicate this book to
Louise, Celia, Bonnie, and Linda-
whose support is abundant,
whose love is nourishin�
and whose patience is just shy of infinite.
And to our children
Christine, Rebecca, Taylofi Scott,
Aislinn, Carat Seth, Samue� Hyrum,
Ambefi Megan, Chase, Hayley, Bryn,
Ambefi Laura, Becca, Rachael, Benjamin,
Meridith, Lindsey, Kelley, Todd
who have been a wonderful source of learning.