exchange. That equal exchange of information strengthens the
social contract.
Build Your New Habit Here
WHEN THIS HAPPENS...
Write out the moment, the person and perhaps the feelings that are
your trigger.
This question is the second part of the Coaching Bookends, so the
trigger moment is at the end of an exchange—in person or
virtually. With a team member. A colleague. Your boss. At a team
meeting. After giving a speech. When talking to a customer,
prospect or client. If you’re thinking to yourself, “Good, we’re
done!” then that’s the time.
INSTEAD OF...
Write out the old habit you want to stop doing. Be specific.
It’s in Shakespeare’s The Winter’s Tale where the most famous
stage direction of all time resides: “Exit, pursued by a bear.”
That’s how most conversations seem to end as well. Instead of
asking the Learning Question, you wrap up, you tell people how
wonderful they are, you check the action list or you worry about
your next meeting because now you’re late because this meeting
ran over. The “instead of...” is any action that fails to capture the
aha moment and extract the value.
I WILL...