How to Use Power Phrases

234 Put Y0ur Best Self Forward with PowerPhrases

1. The words “I’m sorry,”


2. acknowledgment of how you harmed the other per-
   son, and


3. a direct request that he or she pardon or excuse you.


4. What are five types of PowerPhrase questions?

Here are six!

1. To get the listener involved. Most of my questions in
   this book are to get you thinking and involved.


2. To find out what they know.


3. To see if they mean what they are saying.


4. To make sure you were clear with them.


5. To gather information.


6. To regain the balance of control in a conversation.


7. What is the definition of “manipulation”?

To play upon or control by artful, unfair, or insidious

means.

32. List three examples of improper uses of questions.

Here are four possible answers: