How to Use Power Phrases

24 Why PowerPhrases?

Let’s schedule lunch.

I will call you before Friday.

you believe it will happen.

5. Do you use the Negative Respect-Robbing Poison
   Phrases—the ones that can be make you sound defeated before
   you begin? These phrases focus on what you don’t want, on
   what isn’t working, and on what is wrong, rather than what you
   do want, what is working, and what is right. Some of these
   phrases start with

I’ll have to

I can’t

It doesn’t

I’m not good at

If only

But

Are you depressed from hearing these words yet? When you
say,

I’ll have to...

you sound like a victim. Poor you—you have to do something.
Imagine if you are employed where calls need to be transferred.
If you say,

I’ll have to transfer you to customer support.