5. First
5. First
Understand, then be Understood
Understand, then be Understood
•
•
Ignoring
Ignoring
•
•
Pretend Listening
Pretend Listening
•
•
Selective Listening
Selective Listening
•
•
Attentive Listening
Attentive Listening
•
•
Empathic Listening
Empathic Listening
- First Understand,
then be Understood