Sales & Marketing Management

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Typical customer:


Name: ___


Sex: ____ Age: _____


Occupational Group: ____


Income Group: ____


Use of your product or service ____


Anything else important about them: ____



  1. Second most typical group of customer:


Name _____


Sex: ____ Age: _____


Occupational Group: _____


Income Group: _____


Use of your Product or Service: ____


Anything else important about them: ____



  1. Other typical group of customer:


Name: ____


Sex: ____ Age: _____


Occupational Group: _____


Income Group: __


Use of your Product or Service: _____


Anything else important about them: _____



  1. There are changes occurring in some markets. Consumers' needs, interests,
    products they use, ways they shop, reasons for their choices, are all
    changing. Do you think your market is in a state of change right now?
    Yes _ No ___ Don't really know __

  2. What percentage of your customers comes because someone recommended
    you? _____ %

  3. How do most of your customers pay?


Cash _______ Cheque___ Credit Card_______ Specify Other_________


  1. Please circle the most appropriate word to finish the sentence and rank the
    words in order of importance your customers would give them.

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