Sales & Marketing Management

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  1. My customers shop here because they want:


Quality Style Price
Service Brand Name Other—specify


  1. My customers want warranties/guarantees. Yes ___ No __

  2. List anything else that we should know about your customers.

  3. Circle one of the following words that best describe your drive-by and
    walk-by traffic.


Very busy Busy Unexciting Slow Terrible


  1. Demographically, how would you describe your average customer?


Married Single Upper income Residing in a
house
With children Without
children

Middle income In an apartment

Renting Lower income In a townhouse

Owning Other factors Other factors In a duplex


  1. How many times per year are you likely to see a regular customer?

  2. Do you keep a list of all customers? If so, do you also keep a record of what
    they have purchased from you as well as the applicable date(s)?

  3. How many visits is a customer likely to make before making a purchase?

  4. Are the majority of your customers male or female?

  5. What is the average age range of your customers?

  6. What percentage of your total annual revenue is due to referral?

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