Coaching, Mentoring and Managing: A Coach Guidebook

6 But an attentive, realistic coach will look into inconsistent messages communicated by his people. If you don’t, you risk more ...

1 Lead: This design modification I tried didn’t work, Terry. I was sure it would, but they tell me we’ve got to come up with a n ...

Example Ted (customer service rep on phone): Hello. This is Ted Stevens. Customer (on phone): Mr. Stevens, this is Phil from ACM ...

1 Ted: I’m sorry. I know this is ridiculous, but Mr. Ingles has a strict policy that special orders MUST have his approval, and ...

They let team members know you are aware of their efforts to excel. They provide “performance exposure” for members within and ...

1 Without goals, mutuality is impossible. You and your team won’t go anywhere special. With them, you are destined for greatness ...

sometimes? Grumpy ... Johnny-come-lately ... The Complainer ... etc.? When we do that, we’re understanding people from the outsi ...

1 Risk Risk taking is how you grow, learn and excel. The only way you can advance is by taking risks and that is why it is so im ...

“sales,” we typed the word “sale.” The computer can’t tell that’s not a correct word. Supervisor/Keith: So we skipped a needed p ...

1 Successful people have failed, are failing and will fail again. As Tom Peters often says: “Get excited about failures — becaus ...

16 The best StaffCoaches™ don’t react — they act. They use patience to their advantage. The other equally critical aspect of pat ...

1 But it is not essential for them. Past experiences allow them to not be totally turned off if they are not involved. The Gener ...

questioning, praising, teaching, providing information. Without respect, the employee is less likely to listen or hear guidance. ...

1 As the project deadlines approach, Chris’s project leaders recommend hiring two temporary graphics people for one day. Chris a ...

Perspective: Risk: Patience: Involvement: Confidentiality: Respect: How do you think members of the department felt about Chris ...

1 How would your team members feel about working for someone like Chris? Why? What would you have done differently from Chris? ...

22 What You Value Impacts Your Team ................................................................... Managers are too often u ...

1 throughout history, that children get many more don’ts than do’s, much more criticism than accolades. What and how you were su ...

Exercise: Tracing Your Personal Values History ................................................. 1 Coaching, Mentoring and Manag ...

1 Divide your age into thirds and put those thirds in the three numbered blanks at the top of the chart shown here. For example, ...