- Performance problems that persist
- Associate who is failing or experiencing failure
Not all associates will come to you and confide that they need
help. Your ability to recognize and address competency or attitude
problems before they become huge will make the situation easier
to deal with. Robert Branson warns in his book, How to Cope with
Difficult People, that any behavior not confronted will continue.
Pick up on the signals, act decisively, and counseling can be swift
and effective.
Anytime your people’s behaviors or attitudes change, be
attentive to a pattern. Consider addressing the issue with your
associate if you observe: - Decreased productivity • Poor quality work
- Missed deadlines • Avoidance of tough
- Disorganization assignments
- Absenteeism • Dependence upon others to
do things - Absence from work area for
long periods
Watch, also, for attitudinal changes.- Lack of initiative • Withdrawal, quiet
- Disinterest • Increased complaining
- Uncooperativeness • Blaming
- Defensiveness • Not involved with team or
- Little enthusiasm avoiding team
- Irritability
Coaching, Mentoring and Managing5