Coaching, Mentoring and Managing: A Coach Guidebook

(Steven Felgate) #1

7


You could use this example as your speaking outline in a team
meeting or as an outline for an e-mail to each team member. In
any case, project recaps are simple but powerful team motivators.
It’s vitally important for team members to see results. Seeing is
motivating; keeping something visible keeps it in the forefront of
thinking. There are few things as satisfying as being able to say,
“We did that! I had a part in making it happen!”


Impatience

To succeed as a coach, you must develop patience. It is one of
the values critical to the effective coach. When you have explained
something to someone 10 times and the person asks you to repeat
it just one more time, you smile and repeat it once again. When
your team suffers setbacks or doesn’t reach goals as quickly as you
would like, you smile, help your people pick themselves up and go
at it again. You tell your team members over and over that you
believe in them ... that you know they can do it. Walk your talk
and then they will gradually begin to have patience with
themselves!


The way that works is not at all complicated. The fact is,
people fail. When they do, they will either 1) lose patience with
themselves and quit or pout or both, or they will 2) understand that
failure doesn’t diminish them in your eyes and try again!


As you model patience for your team, they will begin to
understand that your patience is more than a comforting character
attribute. It’s a response to reality — a response to your team’s
humanity. That growing, subconscious awareness supports your
team to try anything once — but, more importantly, to try anything
again!


Managing Within the StaffCoaching™ Model
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