Coaching, Mentoring and Managing: A Coach Guidebook

7

Exercise Analysis ...............................................................................................

Considering the original definition of management — plan,
organize, staff, direct, control — the four “P’s” set up your
StaffCoaching™ management for success. When you weave your
values through each action, you can positively change any
intervention.

Five Ways to Quiet Complaints .........................................................................

Managing is about changing behaviors to get results.
Resistance is a normal reaction anytime you “manipulate” people.
Managing that resistance is easy when you use the same principles
as that of counseling. Focus on the specific resistance to a specific
task, not the person. You can generally turn complaints around
when people understand where you are coming from. There are
five things you can tell them.

1. Tell them why the job is important.You read earlier
   about the need for job meaning. It is one of the top three
   reasons why people don’t do what they are supposed to
   do. Once team members understand the importance of
   their jobs and how they contribute to the overall picture,
   their attitudes often change dramatically. You add value to
   them as people. To help make sure that you avoid
   complaints by adequately communicating job importance,
   complete these three statements before addressing your
   team.
   
   
   • This job will benefit the organization because
     __.
   
   
   • This project will benefit every team member because
     __.
   
   
   • Failing to do this job well (or at all) will result in these
     long-term negative circumstances:
     __.
   
   
   
   

Managing Within the StaffCoaching™ Model