8
Attitude and Values ............................................................................................
The StaffCoaching™ Model focuses your attention on the
constant imprinting of values. If someone is turning in a
performance that is above standard, you communicate specific
values through the role of a mentor. If it’s standard performance,
those values come through in your coaching. If it’s substandard,
you honor and respect the associate through your counseling. To
be effective, you demonstrate the values of flexibility and
sensitivity to the needs of your people.
Betty Eadie wrote in Handbook for the Heart, “The more you
notice the love, the miracles, and the beauty around you, the more
love comes into your life. The more you love, the greater your
ability to love. And the process perpetuates itself.” This is the real
reward for mastering the values of the StaffCoach™. The more
you value your people, supporting them, energizing them, guiding
and encouraging them, the more you honor them. They in turn
respect, appreciate and act on your direction and advice. The
process perpetuates itself.
When employees are asked who made an impact on them and
what caused that impact, specific values and attitudes are
addressed. From these comments, an encouraging, influential
manager can be summarized as one who:
- Listens to you, really listens.
- Respects your abilities, believes in you.
- Sees what you do right as well as pointing out what you
do wrong. - Can delegate responsibility.
- Has enthusiasm.
- Has a sense of humor.
- Admits mistakes herself.
- Gives you credit for your ideas.
- Recognizes when you need a lift and is there.
- Is interested in you as a person.
- Is at peace with herself.
So What and Who Cares!