Coaching, Mentoring and Managing: A Coach Guidebook

and to “keep crazy business owners from doing their own thing.”

Then Charlotte presented everyone with a $1,000 bonus check ...

postdated one year from that day ... explaining, “The dollars

aren’t there now, but in one year ... with a team like you ... it’s

money in the bank!”

Case Study Analysis ............................................................................................

1. As a StaffCoach™, what would you have done differently
   in making plans to expand?


2. What do you think Charlotte’s natural StaffCoach™ style
   is: counselor, mentor or coach? Why?


3. Next to each of the 10 tools for building a solid team
   foundation, grade Charlotte from one to 10 — ten being
   the highest — and give a brief reason for your grade.
   
   
   • Flexibility
   
   
   • Helping
   
   
   • Empathy and understanding
   
   
   • Valuing the employee
   
   
   • Listening
   
   
   • Proactive mindset
   
   
   • Effective feedback
   
   
   
   

Coaching, Mentoring and Managing

2 C A S E S T U D Y