Index
267A
Abandonment
legal issues in patient, 263
Abilities
as delegation criterion, 121, 123
Acceptance letters
job search, 225–226, 229f
Accident
patient safety and, 147
Accountability
in codes of ethics, 257–258
principle of, 47
in standards of practice, 28
Acknowledgment of others
in effective communication,
75, 75t
Acting
health-care reform and, 151–152
in values clarification, 42, 42b
Active listening
in communication, 74, 74b
in evaluative feedback, 84
Active resistance
to change, 107, 107t
Addictions
workplace, 185–186
Administrative law, 23, 24
Advance directives
in ethical dilemmas, 50
legal issues in, 32–33
Advancement
career, 236
Adverse event
patient safety and, 147
African-American registered nurses
Mahoney as first, 246
Age
distributive justice and, 45–46
Agencies
quality and safety support from,
148b, 148–150
Agency for Healthcare Research and
Quality
quality indicators of, 149
Web site of, 148b
Aggressiveness
assertiveness versus, 75
Aging
of population and nursing workforce,
145–146
Agreements
collective bargaining, 98–99, 99bAlarm
in stress response, 198
Alcohol use
as licensure violation, 36
workplace, 185–186
Algorithms
in quality improvement, 137
Allergy
latex, 181–183, 182t
Alternative medicine
health-care resources and, 144
Ambulatory care center
organizational structure of, 63f
American Academy of Nursing, 251
American Hospital Association
on nursing shortage, 145
Patient’s Bill of Rights of, 27
unlicensed assistive personnel survey
of, 119
American Nurses Association
Code of Ethics for Nurses of, 47,
188, 257
on delegation, 116–117
criteria for, 121
definition of, 120–121
on disabled nurses’ rights, 189
on disaster and terrorism readiness,
189–190
Do Not Resuscitate orders and, 32
ergonomic guidelines of, 185
on health-care crisis, 252–253
health-care reform agenda of, 151–152
history of, 248
on mandatory overtime, 187
overview of, 248–249
position statements of, 249,
250b–251b
publications of, 259
quality of care and, 139, 148b, 149
on reporting questionable practices,
188–189, 189b
safety and, 149, 174–175
on sexual harassment, 181
on staffing ratios, 188
standards of practice of, 27, 139, 259
unlicensed assistive personnel and, 188
Americans With Disabilities Act
disabled nurses’ rights and, 189
as statutory law, 22
Anxiety
as barrier to effective communication,
75–76
in work-related stress, 198Appearance
in job interview, 232
professional image and, 254
Appropriateness
in delegation, 124
Artifact level
in organizational culture, 59
Assault
overview of, 26
workplace, 177
Assertiveness
aggressiveness versus, 75
Assessment
in delegation, 118
in ethical dilemmas, 49–50, 50b
in SBAR communication model,
80, 81t
in work assignment guidelines,
262–265
Assignment
delegation of tasks and, 118–119,
120f, 126
despite objection, 262
Nurse Practice Act definition of,
262
refusal of, 163
Assignment sheets
in time management, 162
Assistants
power sources of, 65
Assisted suicide
as ethical issue, 52
Associate degree nursing education
history of, 246–247
Assumptions
in organizational culture, 59
Attitudes
in effective leadership, 9
in new job, 235–236
Authoritarian leadership style, 6, 6t
Authority
as power source, 64
Autocratic leadership style, 6, 6t
Automation
in time management, 166
Autonomy
in codes of ethics, 257–258
in empowerment, 65
principle of, 44
Avoidance
in response to conflict, 93b
Awareness
in stress management, 207, 207b2208_Index_267-280.qxd 11/6/09 6:04 PM Page 267