Index 269Client information
reporting of, 77–82
change–of–shift report in, 77b,
77–79, 78f–79f
to clients and families, 81–82
interdisciplinary communication
in, 80–81, 81t
team conferences in, 79–80
Client needs categories
in NCLEX–RN examination, 34–35,
35t
Client wishes
in ethical dilemma assessment, 50,
50b
Climate change
Health–care trends and, 133
Clinical expertise
in effective management, 16
Clustering of tasks
in time management, 166
Coaching
in effective management, 16f, 17
Code of Ethics for Nurses With
Interpretive Statements, 47
Code of Ethics Project, 47
Codes of ethics, 47, 257–258.See also
Ethics
Coercion
as power source, 65
Collaboration
in codes of ethics, 257–258
in guidelines for work assignments,
262, 265–266
Colleagues
communication with, 76b–77b,
76–77
Collective bargaining
case study of, 98, 99b
contract components in, 98
empowerment through, 67
pros and cons of, 98–99
Combination résumé, 222
Comfort zone
change process and, 104f, 104–105
Commission on Workplace Advocacy,
174–175
Commitment
in leadership, 8
to patient
in codes of ethics, 257–258
in stress management, 207b, 208
Communication, 74–82
in adaptation to workplace, 203
assertiveness in, 75
barriers to effective, 75–76
in care delivery models, 127
with colleagues, 76b–77b, 76–77
cultural diversity and, 192
delegation and, 126–127
in effective followership, 5in effective leadership, 9f, 10
in ethical dilemmas, 50
with health-care provider, 80–81, 81t
in job search, 220
lawsuit prevention and, 28b, 28–29, 29t
listening in, 74, 74b
with physicians, 80–81, 81t
principles of effective, 74–75, 75t
in quality improvement, 152
quasi–intentional tort and, 23–24
verbal and nonverbal, 74, 74b
Compassion
in code of ethics, 257
Compatibility
delegation and, 124–125
Compensation
in job choice, 235
Competence
autonomy and, 44
in codes of ethics, 257–258
delegation and, 121, 123
in empowerment, 65
in work assignment guidelines,
263–264
Competency
Nurse Practice Act definition of, 262
Competition
in conflict, 93–94
in health-care economics, 144–145
Computerized adaptive testing
in NCLEX–RN examination, 34
Computerized client information
systems
benefits of, 76, 76b
confidentiality and, 46
Computerized lists
in time management, 161–162
Conferences
expertise enhanced by, 67, 68f
Confidentiality
in codes of ethics, 258
genetic information and, 53
laws protecting, 24–25
principle of, 46
Conflict
as learning experience, 92
overview of, 92
workplace
case studies of, 92, 92b, 95b,
95–96, 98, 99b
signs of, 93b, 93–94
sources of, 92–93
Conflict resolution
case studies of, 92, 92b, 95b, 95–96,
98, 99b
collective bargaining in, 98–99, 99b
in effective management, 16f, 17
formal negotiation in, 98–99, 99b
informal negotiation in, 92, 92b,
96b–97b, 96–98myths surrounding, 94
problem-solving in, 94f, 94–96, 95b
signs of need for, 93b, 93–94
Conflicts
workplace, 92–100
resolution of, 94f, 94–99, 96b–97b,
99b.See alsoConflict resolution
Confrontation
in response to conflict, 92b, 93, 93b
in sexual harassment, 181
Congress on Nursing Practice
code of ethics of, 47
Consent
implied, 28
informed, 27–28
Contact dermatitis
from latex, 181–182
Context
in change implementation, 109
Continuing education
expertise enhanced by, 67–68, 68f
Continuous quality improvement
defined, 135–136
process of, 136, 136f
Contraception
Sanger and, 240, 245–246
Contract components
in collective bargaining, 98
Control
in management theory, 14, 15f
Controlling leadership style, 6, 6t
Coordination of assignments
delegation and, 118–119, 120f, 126
Coordination of care
delegation and, 118–119, 120f, 126
Coping skills
in adaptation to work-related stress,
203, 203t
as buffer against burnout, 207
maladaptive, 202
Core competencies
of Institute of Medicine, 150–151,
151b
Cost-consciousness
in effective management, 16
in health-care crisis, 252–253
Cost containment
in health-care crisis, 252–253
in health-care delivery, 143–146, 144f
nursing shortage and, 146
Cost sharing
in client care economics, 144
Courage
in effective leadership, 9, 9f
Cover letters
job search, 225–226, 227f
Creativity
in designing change, 109
in leadership, 5
in problem solving, 952208_Index_267-280.qxd 11/6/09 6:04 PM Page 269