600 Chapter 21 Send and Receive E-Mail Messages
If you type only a name and Outlook cannot find that person’s e-mail address in your
address book, when you send the message, Outlook prompts you to select an address
book entry or provide a full e-mail address.
Depending on how you enter a message recipient’s name or e-mail address into an
address box, Outlook either validates the name or address immediately (if you chose it
from a list of known names) or validates it when you send the message. The validation
process (also known as resolving) for each name or address has one of two results:
● If Outlook successfully resolves the name or address, an underline appears below
it. If the name or address matches one stored in an address book, Outlook replaces
your original entry with the content of the Display As field in the contact record,
and then underlines it.
See Also For information about contact record fields, see “Saving and Updating Contact
Information” in Chapter 22, “Store and Access Contact Information.”
● If Outlook is unable to resolve the name or address, the Check Names dialog box
opens, asking you to provide additional information.The Check Names dialog box might display No Suggestions, names that match the entry,
or contact options saved in the contact record for the entered name.
In the Check Names dialog box, you can do one of the following:
❍ Select from the suggested options.
❍ Click Properties to learn more about the selected option.
❍ Click Show More Names to display your address book.
❍ Click New Contact to create a new contact record in your default address
book, directly from the dialog box.