602 Chapter 21 Send and Receive E-Mail Messages
Troubleshooting the Address Book
By default, Outlook first searches your Global Address List (the corporate directory pro-
vided with an Exchange account, if you’re working with one), then searches the contact
records stored in the Contacts module of your default account and then searches the
Suggested Contacts list. If an e-mail address isn’t located in one of those locations,
Outlook may search other address books such as those containing contact records
stored with secondary e-mail accounts or custom address books that you create.
If you have multiple address books, particularly multiple address books associated with
multiple accounts, Outlook does not, by default, search all of the address books and
therefore might not locate an e-mail address you have saved.
To change the order in which Outlook searches the address books, or to add address
books to the search list, follow these steps:- On the Home tab of the Outlook program window, in the Find group, click Address
Book. - In the Address Book window, on the Tools menu, click Options.
The Addressing dialog box opens.
From the Addressing dialog box, you can designate the order in which Outlook searches for
contacts in existing address books.