Microsoft Office Professional 2010 Step by Step eBook

Key Points 641

Resending and Recalling Messages

If you want to send a new version of a message you’ve already sent—for example, a

status report in which you update details each week—you can resend the message.

Resending a message creates a new version of the message with none of the extra

information that might be attached to a forwarded message. To resend a message,

follow these steps:

1. From your Sent Items folder, open the message you want to resend. (Or, if you
   copied yourself on the message, you can open it from your Inbox.)


2. On the Message tab, in the Actions group, click the Other Actions button, and
   then in the list, click Resend This Message.
   Outlook creates a new message form identical to the original. If you want, you can
   change the message recipients, subject, attachments, or content before sending
   the new message.
   If, after sending a message, you realize that you shouldn’t have sent it—for example, if
   the message contained an error or was sent to the wrong people—you can recall it by
   instructing Outlook to delete or replace any unread copies of the message. To recall a
   message, follow these steps:


3. From your Sent Items folder, open the message you want to recall.


4. On the Message tab, in the Actions group, click the Other Actions button, and
   then click Recall This Message.


5. In the Recall This Message dialog box, click the option to delete unread copies
   of the message or the option to replace unread copies with a new message,
   and then click OK.
   Message recall is available only for Exchange Server accounts.
   Troubleshooting You may want to test the message recall functionality within
   your organization before you have occasion to need it for an important recall.
   Quite frequently, the message recall feature can result in a received message being
   flagged as Recalled, but remaining in the recipient’s Inbox.