Kindness and Compassion 69
BIBLICALLESSONS ONKINDNESS
ANDCOMPASSION
Following the Golden Rule doesn’t just make people ‘‘feel
better.’’ It also builds the bottom line by increasing employee
loyalty and productivity.
Reward acts of kindness with monetary incentives and
nonmonetary recognition.
You can’t expect employees to treat each other and customers
with consideration if their leaders are treating them poorly.
‘‘Sharing the wealth’’ usually pays off in terms of increased
commitment and the creation of a ‘‘larger pie.’’
Forgiveness is one of the most powerful actions a leader can
take.
In the push to achieve group goals, don’t overlook the
emotional needs of individuals; watch over each sheep, not just
‘‘the flock.’’
Holding people to high standards and showing them that you
care are not mutually exclusive; they can actually be mutually
reinforcing.