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Communicator
CHAPTER^21
PRACTICING FOR NCLEX
MULTIPLE CHOICE QUESTIONS
Circle the letter that corresponds to the best
answer for each question.
1.Which of the following statements about the
communication process is accurate?
a.Communication is a reciprocal process in
which both the sender and receiver of mes-
sages take turns participating.
b.One-to-one communication occurs when
three or more people are involved in the
communication process.
c.Nursing instructors and students seldom
experience the communication process in
large groups.
d.Communicating people receive and send
messages through verbal and nonverbal
means, which occur simultaneously.
2.In which of the following phases of the help-
ing relationship is an agreement or contract
about the relationship established?
a.Orientation phase
b.Working phase
c.Termination phase
d.All of the above3.An active listener in a group is performing
which of the following group roles?
a.Task roles
b.Maintenance roles
c.Self-serving roles
d.Administrative roles4.A group member who delegates responsibili-
ties to other members is performing which of
the following group roles?
a.Task roles
b.Maintenance roles
c.Self-serving roles
d.Administrative roles
5.In a helping relationship, the nurse would
most likely perform which of the following
activities?
a.Encourage the patient to independently
explore goals that allow his/her human
needs to be satisfied
b.Set up a reciprocal relationship in which
patient and nurse are both helper and
person being helped
c.Establish communication that is continu-
ous and reciprocal
d.Establish goals for the patient that are not
set in a specific time frame
6.Which of the following techniques would a
nurse employ when using listening skills
appropriately?
a.The nurse would try to avoid body gestures
when listening to the patient.
b.The nurse would not allow conversation to
lapse into periods of silence.
c.The nurse would listen to the themes in
the patient’s comments.
d.The nurse would stand close to the patient
and maintain eye contact.
7.Which of the following senses is most highly
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