Study Guide for Fundamentals of Nursing The Art and Science of Nursing Care

CHAPTER 21 COMMUNICATOR 117

Copyright © 2011 Wolters Kluwer Health | Lippincott Williams & Wilkins. Study Guide for Fundamentals of Nursing:

6.When a nurse and patient meet and learn to

identify each other by name and clarify their

roles, they are in the phase of

the helping relationship.

7.A nurse is using a(n)

comment/question when she says to her

patient, “You have been following a diet high

in fiber at home. Are you continuing to get

enough fiber in the foods you’ve been eating

since you’ve been here?”

8.Anger and aggressive behavior between nurses,

or nurse-to-nurse hostility, has been labeled

.

MATCHING EXERCISES

Match the elements of the communication

process in Part A with the appropriate

definition in Part B.

PART A

a.Source

b.Message

c.Channel

d.Receiver

e.Noise

f.Communication

g.Feedback

PART B

1. The actual product of the encoder


2. He/she must translate and make a
   decision about the product.


3. Verbal and nonverbal evidence that the
   patient received and understood the
   product


4. He/she prepares and sends the product.


5. The medium selected to convey the
   product


6. Factors that distort the quality of the
   product
   Match the examples of patient goals in Part B
   with the appropriate phase in which they
   should occur listed in Part A. Answers may be
   used more than once.
   PART A
   a.Orientation phase
   b.Working phase
   c.Termination

PART B

7. The patient will demonstrate ability to
   maneuver on crutches.


8. The patient will acknowledge the goals
   he has accomplished in physical therapy.


9. The patient will learn the name of the
   physical therapist and address him by
   his name.


10. An anorexic patient will establish
    an agreement with her healthcare
    professional to return gradually to a
    normal eating pattern.


11. The patient will express his desire to go
    home despite the excellent care he
    received at the agency.


12. The patient will attend a counseling ses-
    sion dealing with smoking.


13. The patient will verbalize the goals set
    forth in his transition to a home health-
    care setting.


14. The patient will establish an agreement
    with the home healthcare worker about
    the frequency and length of contacts.


15. The patient will express his concerns
    about pending surgery to the nurse.
    Match the interviewing questions in Part B
    with the interviewing techniques useful in
    nurse–patient interactions listed in Part A.
    Answers may be used more than once.
    PART A
    a.Validating question/comment
    b.Clarifying question/comment
    c.Reflective question/comment
    d.Sequencing question/comment
    e.Directing question/comment
    PART B


16. “You say you’ve always been healthy
    and active; is this the first time you’ve
    been hospitalized?”


17. “You expressed concern about your
    children at home.. .”


18. “At home you’ve been treating your ulcer
    with an antacid. Did you take any today?”


19. “You’ve been on your present medication
    for 3 years. Did you experience any side
    effects?”

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