244 SELLING WITH EMOTIONAL INTELLIGENCE
FIGURE 27.1Evaluate Your EQ
Directions:Rate your EQ in each of the sections below.
Signs of a Low EQ- Can tell the details and thoughts of
an event, but cannot tell feelings
about it; becomes flustered when
articulating emotions. - Is insecure and defensive and finds
it hard to admit mistakes, express
remorse, or apologize sincerely.
3.Cannot or does not want to interpret
signals of emotional discomfort in
others (are bullish with their agendas).- Lets things build up and then
overreacts to something relatively
minor. - Attacks, blames, commands,
criticizes, and judges others. - Is a poor listener, interrupts,
invalidates. - Misses the emotions being
communicated; focuses on facts,
rather than feelings. - Uses intellect to judge and criticize
others without realizing they are
feeling superior, judgmental, and
critical, and without awareness of how
their actions impact others’ feelings. - Locks self into courses of action
against common sense. - Is easily manipulated into action by
use of guilt or coercion. - Views failure as an affirmation of
personal inadequacy.
Signs of a High EQExpresses feelings clearly and directly.Is not afraid to express insecurities
and fears.Is able to read nonverbal
communication.Is able to articulate frustrations without
offending other party.Ta kes ownership of own fears,
anxieties, and insecurities.Is interested in the fears, concerns,
and ideas of others.Reads between the lines of
communication for motive or controlling
emotion.Is cautious and tactful in giving
feedback.Balances feelings with reason, logic,
and reality.Is independent, self-reliant, and
morally autonomous; acts out of
desire, not because of duty, guilt, force,
or obligation.Is optimistic; does not internalize
failure.Rating12 3
Struggle Back and Consistent
with Forth Pattern
This for Me12 3
Struggle Back and Consistent
with Forth Pattern
This for Me
12 3
Struggle Back and Consistent
with Forth Pattern
This for Me
12 3
Struggle Back and Consistent
with Forth Pattern
This for Me12 3
Struggle Back and Consistent
with Forth Pattern
This for Me
12 3
Struggle Back and Consistent
with Forth Pattern
This for Me
12 3
Struggle Back and Consistent
with Forth Pattern
This for Me
12 3
Struggle Back and Consistent
with Forth Pattern
This for Me12 3
Struggle Back and Consistent
with Forth Pattern
This for Me
12 3
Struggle Back and Consistent
with Forth Pattern
This for Me12 3
Struggle Back and Consistent
with Forth Pattern
This for Me