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A CKNOWLEDGMENTS
Every project I undertake starts and ends with thanks to my wife, part-
ner, chief editor, guide, and friend—Debbie. You know what you do. No
words of mine could sufficiently describe your value. You caress each chap-
ter, paragraph, sentence, word, and punctuation mark to assure that your
husband is understood and properly stated.
I wish to thank “the chief,” James Amburgey, for his diligent research
and ability to mine the appropriate quote.
Thanks to my literary agent, Laurie Harper, for always telling the truth.
When she says my idea is worth pursuing, I know that I can believe her.
When she says I am headed down the wrong road, I know I’d better believe
her. Thank you, Laurie, for pointing me to my “own voice.”
Thanks to Don Hull and Mary Good at Dearborn for priming the
pump and convincing me of the necessity of this work. The words you
posted by your computer, Don, spoke volumes to me.
I would like to acknowledge the work of Daniel Goleman who has done
a great service to our world by expanding the definition of what constitutes
intelligence. It is Goleman’s framework that I have attempted to translate
into the realm and language of sales, and I am sure that I could never do jus-
tice to the tremendous insights he has given in his book, Emotional Intelligence.
Finally, I said every work begins and ends with thanks to my wife. So,
Deb, thanks again.