Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships

The Viral Spiral of Emotion 77

FIGURE 8.2The Viral Spiral—Thinking It Through

Directions:Think of an emotion that often/frequently/at times gets the better of you.

1. What type of situation causes you to feel this emotion?


2. How do you typically respond to this emotion?
   a. My tone becomes __
   b.My body language is
   c. I say ____
   d. My behavior is to __


3. What do you think the emotional impact is on...
   a. Those you are angry with?

b.The spectators watching the situation?

c. Yourself—three to four hours after the dust has settled?