Managing Information Technology

278 Part II • Applying Information Technology Granados, Nelson, Alok Gupta, and Robert J. Kauffman. 2010. “Research commentary—i ...

279 Headquartered in Elkhart, Indiana, NIBCO is a worldwide provider of flow control products (valves, fittings, hangers, suppor ...

280 Part II • Applying Information Technology EXHIBIT 1 Timeline of NIBCO’s Major Projects Following Initial SAP R/3 Implementat ...

Case Study II-1 • Vendor-Managed Inventory at NIBCO 281 NIBCO distribution centers (DCs) regardless of emerging short-term deman ...

By mid-2002, NIBCO had developed competency in VMI, providing these value-added services to eight strategic wholesale customers ...

Case Study II-1 • Vendor-Managed Inventory at NIBCO 283 architecture to build on, as well as the experience resulting from sever ...

Continental Airlines was founded in 1934 with a single- engine Lockheed aircraft on dusty runways in the American Southwest. Ove ...

Case Study II-2 • Real-Time Business Intelligence at Continental Airlines 285 The CIO at the time, Janet Wejman, recognized that ...

286 Part II • Applying Information Technology Revenue Management and Revenue Accounting The purpose of revenue management is to ...

Case Study II-2 • Real-Time Business Intelligence at Continental Airlines 287 Marketing Insight Marketing Insight was developed ...

288 Part II • Applying Information Technology C37 # 678 SAN 21 min late C24 #1558 DCA 3*, 5 12 min C29 # 253 OKC 5*, 6 20 min Ma ...

Case Study II-2 • Real-Time Business Intelligence at Continental Airlines 289 moment. Upper management can see in real-time the ...

290 Part II • Applying Information Technology The basic architecture of the warehouse is shown in Exhibit 5. Data from 25 intern ...

Case Study II-2 • Real-Time Business Intelligence at Continental Airlines 291 the general ledger is closed). Other products incl ...

292 Part II • Applying Information Technology funding. Another responsibility is to help set priorities for future directions fo ...

Case Study II-2 • Real-Time Business Intelligence at Continental Airlines 293 to move additional data to real-time is made with ...

294 Norfolk Southern Railway Company operates one of the country’s four largest “Class I” (Exhibit 1) railroads^1. The railway i ...

Case Study II-3 • Norfolk Southern Railway: The Business Intelligence Journey 295 EXHIBIT 1 TOP Business Intelligence Applicatio ...

296 Part II • Applying Information Technology Competing on Service With TOP, service became predictable, and Norfolk Southern st ...

Case Study II-3 • Norfolk Southern Railway: The Business Intelligence Journey 297 messaging, and RSS feed capabilities; in fact, ...