Managing Information Technology

691

Alibaba, 260, 273

alpha site, 393

Alpha Software’s Alpha Five, 39

alpha vendors, 557

Amazon (www.amazon.com), 4, 91, 187, 259, 263,

264, 526, 581, 587, 589

cloud computing at, 264

Amdahl, 33

Amdocs Ltd. (Amdocs CRM), 205

American Airlines, 89

American Civil Liberties Union, 582

American Express Co., 244, 580

American Honda Motor Co., 227–8

American Hospital Supply Corporation, 197

American Management Association, 582

American National Standards Institute (ANSI),

53, 78

American Standard Code for Information Interchange

(ASCII), 23

American Stock Exchange, 242

American Stores, 108

American Telephone & Telegraph (AT&T), 60, 65, 70,

76, 77, 78, 79, 80, 84, 90, 242

Ameritech, 90

Amoco.SeeBritish Petroleum (BP)

AMR, 206

analog network, 63, 64

analog signals, 63–4

analysis tools, 378. See alsoinformation systems (IS)

development process and techniques

Anderson Memorial Hospital, South Carolina, 245

Andreessen, Marc, 91, 259

Android, 271

Angoss Software, 226

annual expected losses (AEL), 566

annual occurrence rate (AOR), 566

AOL (www.aol.com), 80, 82, 90, 91

Apache Software Foundation, 54

Appirio, 206

Apple Computer, 2, 29, 30, 55, 258

iMac, 30

iPad, 2, 3, 264, 578

iPhone, 2, 3, 29– 31, 67, 264, 271

iTouch, 3

iTunes, 274

Mac OS X Snow Leopard operating system,

30, 68

Macintosh computers, 30

Safari browser, 40

applets, 49

ABAP, 199, 473, 474, 480, 492
Abilene network, 85
acceptable use policies, 570
access control policies, 570
account manager, 554
accounts payable
context diagram for, 343
data flow diagram for, 346
entity-relationship diagram for, 348
Ford Motor Company, 337
work process flow diagram for, 344
AccuTracking, 234
ACE, 242
Acer, 29, 55
ACM. SeeAssociation for Computing
Machinery (ACM)
Active Server Pages (ASP), 406
Adaptive Software Development, 380
address of memory cell, 21
Adobe Software, 55
Acrobat, 55
ColdFusion, 52
Creative Suite, 55
Illustrator, 39
InDesign, 40
Photoshop, 27, 55
Photoshop Elements, 41
PostScript, 55
Premiere Elements, 41
AdSense, 271
Advanced Micro Devices (AMD), 26
AMD Opteron blades, 32
advanced operating systems concepts. See also
operating system
multiprocessing, 42
multiprogramming, 41
multitasking, 42
multithreading, 42
virtual memory, 42
Affiliated Computer Services, 55
aggregator. SeeRSS reader
agile development approach, 361, 379
Agile Manifesto, 379
eXtreme Programming (XP), 380
Scrum, 380–1
agile systems, 378–81
Agilent Technologies, 228
AJAX (Asynchronous JavaScript
and XML), 52
Alcatel-Lucent, 77, 84, 90

Index