HOW TO USE THIS LEADERSHIP TOOL
“Nobody can implement commitment for you.”
—Marvin Weisbord, PRODUCTIVE WORKPLACESUse this tool to assess job satisfaction—and even to redesign jobs—in your workgroup. Ask
each member of the group to complete the questionnaire provided here, in preparation for a
group discussion of job satisfaction and job design. Depending on the level of trust in the
group, you could collect questionnaire responses and report these back in aggregate and
anonymous form, or each individual group member could speak about his or her own ques-
tionnaire responses.
WEB WORKSHEET
Seek mutual agreement on improvement areas, as evidenced by cumulative questionnaire
results. Listen, respect differences, and provide direct feedback as part of this group dialogue
process. Carried out effectively, this process will lead to the enthusiastic involvement of group
members in redesigning their jobs and working to improve their job satisfaction, individual
performance, and overall organizational results.
JOBSATISFACTION QUESTIONNAIRE
Personal needs
- Rate from −5 to +5, with 0 being best (the perfect amount), +5 being far too much, and
−5 being far too little.
Work climate
- Rate the following from 0 to 10, with 10 being the best, and 0 being the worst.
SECTION 4 TOOLS FORDESIGNINGPRODUCTIVEPROCESSES ANDORGANIZATIONS 127
−5 | | | | 0 | | | | +5
−5 | | | | 0 | | | | +5
−5 | | | | 0 | | | | +5
0 | | | | 5 | | | | 10
Rate from −5 to +5Rate from 0 to 10- Support and respect from coworkers
- You are not expected to compete against your coworkers, and you can count on their
support.
- You are not expected to compete against your coworkers, and you can count on their
- Opportunities for decision making
- You have organizational support for making decisions in your work area.
- You understand the goals and direction of the organization, and have the information
you require to make informed decisions.
- Opportunities to continuously learn on-the-job
- Your work is challenging.
- You receive timely and supportive feedback on your performance.
- Training is encouraged and provided.
- Opportunities for variety in work
- Your work provides ample variety.