- situations in which you overhear others getting into communication difficulties; and
- team-building sessions in which team members are having difficulty understanding
each other or arriving at a team decision.
Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
8.1 Conversations 8.6 Communication 101 12.6 Confrontation
8.2 Direct Communication 12.4 Feedback 12.7 Dealing with Conflict
FOR FURTHER ASSISTANCE
Argyris, Chris. Flawed Advice and the Management Trap.Oxford University Press, 2000.
Tannen, Deborah. Talking from 9 to 5: Women and Men in the Workplace: Language, Sex, and Power. Avon Books, 1995.
Tannen, Deborah. That’s Not What I Meant: How Conversational Style Makes or Breaks Relationships.Ballantine Books,
1991.
Tannen, Deborah. You Just Don’t Understand: Women and Men in Conversation.Ballantine Books, 1990.
SECTION 8 TOOLS FORCOMMUNICATION 247
What specifically will you say to
Situation invite people to metacommunicate?