Encyclopedia of Leadership

(sharon) #1

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  1. SEPARATE THE PEOPLE FROM THE PROBLEM.

  2. FOCUS ON INTERESTS RATHER THAN TAKING A POSITION.

  3. INVENT NEW ALTERNATIVES TO FULFILL THOSE INTERESTS.

  4. INSIST ON OBJECTIVE CRITERIA FOR EVALUATION.


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SECTION 9 TOOLS FORLEADING ANDINFLUENCINGOTHERS 279


My assumptions about this situation: Actions I can take:

My assumptions about this situation: Actions I can take:

My assumptions about this situation: Actions I can take:

[☛6.7 Creativity and Innovation]

My assumptions about this situation: Actions I can take:

[☛7.5 Decision Making]
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