RELATED LEADERSHIP TOOLS
1.6 Boards of Play 8.1 Conversations 12.6 Confrontation
2.7 Goal Statements 8.5 Metacommunicating 12.7 Dealing with Conflict
7.4 Polarities 12.1 The Relationship Bank 12.8 Difficult People
FOR FURTHER ASSISTANCE
Fisher, Roger, Elizabeth Kopelman, and Andrea Kupfer Schneider. Beyond Machiavelli: Tools for Coping with Conflict,
2nd ed. Penguin, 1996.
Fisher, Roger, and William Ury. Getting to Yes: Negotiating Agreement without Giving In. Houghton Mifflin, 1981.
Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation. Bantam, 1993.
280 SECTION 9 TOOLS FORLEADING ANDINFLUENCINGOTHERS