Psychiatric Mental Health Nursing by Videbeck

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4. “How does Jerry make you upset?” is a non-
   therapeutic communication technique because it

A. Gives a literal response

B. Indicates an external source of the emotion

C. Interprets what the client is saying

D. Is just another stereotyped comment

5. Client: “I was so upset about my sister ignoring
   my pain when I broke my leg.”
   Nurse: “When are you going to your next diabetes
   education program?”
   This is a nontherapeutic response because the
   nurse has
   A. Used testing to evaluate the client’s insight
   B. Changed the topic
   C. Exhibited an egocentric focus

D. Advised the client what to do

6. When the client says, “I met Joe at the dance
   last week,” what is the best way for the nurse
   to ask the client to describe her relationship
   with Joe?
   A. “Joe who?”

B. “Tell me about Joe.”

C. “Tell me about you and Joe.”

D. “Joe, you mean that blond guy with the dark

blue eyes?”

7. Which of the following is a concrete message?

A. “Help me put this pile of books on

Marsha’s desk.”

B. “Get this out of here.”

C. “When is she coming home?”

D. “They said it is too early to get in.”

Chapter Study Guide

➤ MULTIPLE-CHOICE QUESTIONS

Select the best answer for each of the following

questions.

1. Client: “I had an accident.”

Nurse: “Tell me about your accident.”

This is an example of which therapeutic

communication technique?

A. Making observations

B. Offering self

C. General lead

D. Reflection

2. “Earlier today you said you were concerned
   that your son was still upset with you. When
   I stopped by your room about an hour ago, you
   and your son seemed relaxed and smiling as you
   spoke to each other. How did things go between
   the two of you?”

This is an example of which therapeutic

communication technique?

A. Consensual validation

B. Encouraging comparison

C. Accepting

D. General lead

3. “Why do you always complain about the night
   nurse? She is a nice woman and a fine nurse,
   and has five kids to support. You’re wrong
   when you say she is noisy and uncaring.”
   This example reflects which nontherapeutic
   technique?

A. Requesting an explanation

B. Defending

C. Disagreeing

D. Advising

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