- C. W. Wick, R.V.H. Pollock, and J. F. Bolt, “Increasing
the Return on Investment of Leadership Development Pro-
grams,” Fort Hill Company/Executive Development Associ-
ates, 2001. - M. W. Lombardo and R. W. Eichinger, FYI: For Your Improve-
ment,3rd ed. (Minneapolis: Lominger, 2000); S. H. Gebelein
and others (eds.), Successful Manager’s Handbook: Development
Suggestions for Today’s Managers,6th ed. (Minneapolis: Person-
nel Decisions International, 2000); R. Heller and T. Hindle,
Essential Manager’s Manual(New York: DK, 1998). - P. F. Drucker, Management: Task, Responsibilities, Practices(New
York: HarperCollins, 1973), p. 119. - For more information about this concept, see M. Goldsmith,
“Try Feedforward Instead of Feedback,” Leader to Leader,
Summer 2002. - Ninth House, Instant Advice, http://www.ninthhouse.com.
- Global Meridal, GlobalSmart, http://www.globesmart.com.
Chapter Fourteen, “Rethinking
Our Leadership Thinking”- McGregor’s two primary works are The Human Side of Enterprise
(New York: McGraw-Hill, 1985) and The Professional Manager
(New York: McGraw-Hill, 1967). The latter is now out of print
but available in libraries. - A. Maslow, G. Heil, and D. Stevens, Maslow on Management
(New York: Wiley, 1998), p. 3. - L. Knobel, “Lead Time,” WorldLink,Jan.-Feb. 1999; http://
backissues.worldlink.co.uk/articles/19021999195259/13.htm. - T. Stewart, “America’s Most Admired Companies,” Fortune,
Mar. 2, 1998; http://www.fortune.com/fortune/articles/0,15114,
376823,00.html. - Maslow, Heil, and Stevens, Maslow on Management,p. 16.
- J. Carlzon, Moments of Truth(New York: HarperCollins, 1985),
foreword (unnumbered page).
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