- S. Denning, The Springboard: How Storytelling Ignites Action
in Knowledge-Era Organizations (Boston: Butterworth-
Heinemann, 2001), p. xv. - Cohen and Prusak, In Good Company.
- T. H. Davenport and J. C. Beck, Attention Economy(Boston:
Harvard Business School Press, 2001), p. 137. - Ibid., p. 141.
Chapter Twenty-Three, “Building Social Connections
to Gain the Knowledge Advantage”- For an extended discussion, see S. E. Jackson, M. A. Hitt, and
A. S. DeNisi (eds.), Managing Knowledge for Sustained Compet-
itive Advantage: Designing Strategies for Effective Human Resource
Management(San Francisco: Jossey-Bass, 2003). - K. Husted and S. Michailova, “Diagnosing and Fighting
Knowledge Sharing Hostility,” Organizational Dynamics,2002,
31 (1), 60–73. - N. Foote, E. Matson, L. Weiss, and E. Wenger, “Leveraging
Group Knowledge for High-Performance Decision Making,”
Organizational Dynamics,2002, 31 (3), 288. - See S. E. Jackson, K. A. May, and K. Whitney, “Understand-
ing the Dynamics of Diversity in Decision Making Teams,” in
R. A. Guzzo and E. Salas (eds.), Team Decision Making Effec-
tiveness in Organizations(San Francisco: Jossey-Bass, 1995);
T. Kochan and Associates, “The Effects of Diversity on
Business Performance: Report of the Diversity Research Net-
works,” Human Resource Management Journal,2003, 42, 3–21.
Chapter Twenty-Four, “Some Key Examples
of Knowledge Management”- G. R. Sullivan and M. V. Harper, HOPE Is Not a Method:
What Business Leaders Can Learn from America’s Army(New
York: Times Business/Random House, 1996), pp. 191–192.
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