Perreault−McCarthy: Basic
Marketing: A
Global−Managerial
Approach, 14/e
Back Matter Notes © The McGraw−Hill
Companies, 2002Notes 78518.“Trucking: Rig and Roll,” The Wall Street Journal,October 23,
2000, p. R51; “Diesel Is Fueling a New Kind of Road Rage,” Business
Week,September 18, 2000, pp. 154–56; “Trucking Gets Sophisticated,”
Fortune, July 24, 2000, pp. T270B–R; “Forward Air Corp.: Hauler Gets
Freight from Jets to Businesses,” Investor’s Business Daily, June 6, 2000, p.
A14; “Making Sure Big Rigs Have Something to Carry,” Business Week,
June 12, 2000, p. 168F; “Trucking Finds the Internet,” Heavy Duty Truck-
ing, October 1999, pp. 116–20; “Hauling Super Freight Takes Ingenuity
and a Huge Rig,” The Wall Street Journal,April 13, 1998, p. B1ff.; “Extra-
Big Rigs Could Barrel Down More Roads,” The Wall Street Journal,June
16, 1997, p. B1ff.; “More Trucks Shake Residential America,” The Wall
Street Journal,April 29, 1997, p. B1ff.; “Riding the Data Highway,”
Newsweek,March 21, 1994, p. 54–55; “Hauling It for Less,” Nation’s
Business,January 1994, pp. 46–48. For trucking’s role in e-commerce, see
“Bekins Worldwide,” Ecompany, April 2001, p. 126; “Gunning for the
Heavy Weights in National Delivery,” Fortune, June 12, 2000, p. 322;
“How E-Tailers Deliver within Hours,” Fortune, May 29, 2000, pp.
T210B-N; “E-Commerce’s Newest Portals: Truck Drivers,” The Wall
Street Journal,January 3, 2000, p. A11ff.; “Getting the Goods,” The Wall
Street Journal,November 22, 1999, p. R39.
19.“Shipping Firms’ Web Sites Help You Track Items,” Investor’s Busi-
ness Daily, July 6, 2001, p. A6; “Why FedEx Is Flying High,” Fortune,
November 10, 1997, pp. 155–60; “UPS Puts Its Back into It,” Business
Week,October 27, 1997, p. 50; “FedEx Hears International Opportunity
Knocking,” USA Today,October 7, 1997, p. 3B; “Federal Express, UPS
Battle for a Foothold in Asia,” The Wall Street Journal,January 22, 1997,
p. B1ff.; “UPS, Feeling Boxed In, Stages Its Own Coming Out,” The Wall
Street Journal,September 17, 1996, p. B4.
20.K. Raguraman and Claire Chan, “The Development of Sea-Air
Intermodal Transportation: An Assessment of Global Trends,” The Logis-
tics and Transportation Review,December 1994, p. 379; “Cargo that
Phones Home,” Fortune,November 15, 1993, p. 143; “Grain Processor
Improvises to Stay Afloat,” The Wall Street Journal,July 21, 1993, p. B1ff.
21.2000 Annual Report,Du Pont; 2000 Annual Report,Matlack; 2000
Annual Report,Shell; “Conservation Power,” Business Week,September
16, 1991, pp. 86–91; “On the Road Again and Again and Again: Auto
Makers Try to Build Recyclable Car,” The Wall Street Journal,April 30,
1991, p. B1; “Clean-Air Proposal Eventually May Add as Much as $600
to Car Sticker Prices,” The Wall Street Journal,October 11, 1990, p. B1ff.
22.Paul R. Murphy, “Third-Party Logistics: Some User Versus Provider
Perspectives,” Journal of Business Logistics, 2000, Vol. 21, 1, pp. 121–134;
Kant Rao, Richard R. Young, and Judith A. Novick, “Third Party Ser-
vices in the Logistics of Global Firms,” The Logistics and Transportation
Review,December 1993, pp. 363–70; Judith A. Fuerst, “Sorting Out the
Middlemen,” Handling and Shipping Management,March 1985, pp. 46–50.
23.“You Make It, They Distribute It,” Nation’s Business,March 1994,
pp. 46–48; C. H. White and R. B. Felder, “Turn Your Truck Fleet into a
Profit Center,” Harvard Business Review,May–June 1983, pp. 14–17.
24.“Hospital Cost Cutters Push Use of Scanners to Track Invento-
ries,” The Wall Street Journal,June 10, 1997, p. A1ff.; “Retired General
Speeds Deliveries, Cuts Costs, Helps Sears Rebound,” The Wall Street
Journal,July 16, 1996, p. A1ff.; Paul Zinszer, “Supply Chain Strategies for
Managing Excess Inventories,” Journal of Marketing Theory & Practice,
Spring 1996, pp. 55–60; Paul A. Dion, Loretta M. Hasey, Patrick C.
Dorin, and Jean Lundin, “Consequences of Inventory Stockouts,” Indus-
trial Marketing Management20, no. 1 (1991), pp. 23–28.
25.Anita Lahey, “Brand Revolution,” from World Wide Web:
<http://www.fmi.org>.
26.“Compaq Borrows Wal-Mart’s Idea to Boost Production,” The Wall
Street Journal,June 17, 1994, p. B4; Wade Ferguson, “Buying an Indus-
trial Service Warehouse Space,” Industrial Marketing Management,
February 1983, pp. 63–66; Arnold B. Maltz, “Outsourcing the Warehous-
ing Function: Economics and Strategic Considerations,” The Logistics and
Transportation Review,September 1994, pp. 245–66; Patricia J. Daugh-erty, Dale S. Rogers, and Theodore P. Stank, “Benchmarking: Strategic
Implications for Warehousing Firms,” The Logistics and Transportation
Review,March 1994, pp. 55–72.
27.“Hot New Technologies for American Factories,” Fortune, June 26,
2000, pp. 288A–K; “Smart Labels Do What Bar Codes Do, Only Better,”
Raleigh News & Observer, November 22, 1999, p. 6D; “Cotter DC Rides
the Wave of Technology into the Future,” Hardware Age,October 1995,
p. 50ff.; “Scanning the Distribution Horizon,” Foodservice Equipment &
Supplies Specialist,June 1994, pp. 44–52.
28.“Distribution Center Doubles Output with Paperless System,”
Modern Materials Handling/Scan Tech News,September 1994, pp. S17–19;
Maureen E. Lynch, Sharon J. Imada, and James H. Bookbinder, “The
Future of Logistics in Canada: A Delphi-Based Forecast” The Logistics and
Transportation Review,March 1994, p. 95.Chapter 13
1.Available from World Wide Web: <http://www.friedas.com>; “How
Lower-Tech Gear Beat Web ‘Exchanges’ at Their Own Game,” The Wall
Street Journal,March 16, 2001, p. A1ff.; “Family Firms Confront Calami-
ties of Transfer,” USA Today, August 29, 2000, p. 1Bff.; “Business, Too
Close to Home,” Ti m e, July 17, 2000, pp. B24–B27; “The Kiwi to My
Success,” Hemispheres, July 1999; “Searching for the Next Kiwi: Frieda’s
Branded Produce,” Brandweek,May 2, 1994, pp. 46–48; “Strange Fruits,”
Inc.,November 1989, pp. 80–90; “The Produce Marketer,” Savvy,June
1988, pp. 26–28.
2.Available from World Wide Web: <http://www.census.gov>; U.S.
Bureau of the Census, Statistical Abstract of the United States 2000(Wash-
ington, DC: U.S. Government Printing Office, 2000); U.S. Bureau of the
Census, County Business Patterns 1998, United States(Washington, DC:
U.S. Government Printing Office, 2000); “Remedies for an Economic
Hangover,” Fortune, June 25, 2001, pp. 130–39; “Outlet Centers Go
Upmarket with Amenities,” The Wall Street Journal,June 6, 2001, p. B12;
“Designer Stores, in Extra Large,” The Wall Street Journal,June 6, 2001,
p. B1ff.; “Special Report: The New Leaders,” DSN Retailing Today, May
8, 2000, pp. 37–130; “Feisty Mom-and-Pops of Gotham Strike Back at
Drugstore Chains,” The Wall Street Journal,March 20, 2000, p. A1ff.;
“Making Malls (Gasp!) Convenient,” The Wall Street Journal,February 8,
2000, p. B1ff.; “Look Who’s Thinking Small,” Business Week,May 17,
1999, pp. 66–70; “Revolution in the Showroom,” Business Week,Febru-
ary 19, 1996, pp. 70–76; “The Future of Retailing,” American
Demographics,September 1995, p. 26ff.
3.“99 Cents Only Stores: So You Think It’s Funny? Well, Come On
In,” Investor’s Business Daily, July 13, 2001, p. A6; “Family Dollar Uses
‘Hardline’ Stance to Get a Leg Up in Discount Battles,” Investor’s Busi-
ness Daily, May 23, 2001, p. A1; “Family Dollar’s Howard Levine:
Information Helps Him Keep His Company on Top,” Investor’s Business
Daily, May 18, 2001, p. A3; “Cheap Thrills for Shoppers,” Newsweek,
April 16, 2001, p. 45; “Dollar General Hits Milestone,” DSN Retailing
Today, February 19, 2001, p. 1ff.; “In ModestTimes, ‘Dollar’ Stores
Remain Upbeat,” The Wall Street Journal,December 22, 2000, p. B1ff.;
“The Buck Stops Here,” Advertising Age, November 6, 2000, p. 1ff.;
“Penny Pinchers Propel a Retail Star,” The Wall Street Journal,March 20,
1998, p. B1ff.; “The Best Retailer You’ve Never Heard Of,” Fortune,
March 16, 1998, pp. 110–12; “For You, Toto, 10% Off on the Lamp,”
Fortune,February 2, 1998, pp. 148D–F; “Ikea’s New Game Plan,” Busi-
ness Week,October 6, 1997, pp. 99–102; “Beyond the Database: Sales
and Service on a First-Name Basis,” Colloguy,No. 1, 1997, pp. 8–9;
“Neiman Marcus, Saks Wage Expensive Battle for Upscale Shoppers,”
The Wall Street Journal,November 21, 1996, p. A1ff.; Eric R. Spangen-
berg, Ayn E. Crowley, and Pamela W. Henderson, “Improving the Store
Environment: Do Olfactory Cues Affect Evaluations and Behaviors?”
Journal of Marketing, April 1996, pp. 67–80; Richard L. Oliver, Roland T.
Rust, and Sajeev Varki, “Customer Delight: Foundations, Findings, and
Managerial Insight,” Journal of Retailing, Fall 1997, pp. 311–36; William
R. Darden and Barry J. Babin, “Exploring the Concept of Affective