NLP At Work : The Difference That Makes the Difference in Business

(Steven Felgate) #1

Think of the best meal you ever had.
The filter you use will determine your memory of this. For
example, if you sort by:


Activity You recall what you and others did at this meal.
Maybe you had a memorable conversation or the
waiter dropped the plates.
Person You remember the meal in relation to who was
there.
Object Your memories are associated with the food, a
present you were given, the pictures in the
restaurant, the type of furniture.
Place Your memories are of the location: the
restaurant, the town, the country, or possibly
the location of the table at which you sat.
Time You remember the time and date, an
anniversary or another special occasion. You
might remember that it was the first day of your
new job or a farewell dinner at the end of term.


How do you know when you've done a good job? Which of the
following responses would be most likely to be true for you?
I know I've done a good job when:


❏ I see people using the results of what I have produced.
❏ I feel good inside.
❏ I know I’ve met the standards I set myself: We get more
orders.
❏ I can say to myself, “That was a job well done.”


Externallyreferenced people rely on external sources for their
evidence of fulfilment. For example, they rely on what other
people say and do. They may also rely on external factors such
as “more orders,” or “people use the results of what has been
produced.” Internally referenced people use their own internal


FILTERS ON YOUR WORLD 45

Activity/person/object/place/time


Internal/external

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