Disability Law Primer (PDF) - ARCH Disability Law Centre

VIII. Tools for Enforcing Clients’ Rights ................................................................................................. 22

A. Complaints ..................................................................................................................................... 22

B. Options if Complaint Does Not Resolve Matter ............................................................................ 23

1. Negotiation ................................................................................................................................ 23


2. Mediation .................................................................................................................................. 24


3. Litigation .................................................................................................................................... 24
   C. Other Possible Avenues to Resolve Matters .................................................................................. 27

APPENDIX 1: DIRECT FUNDING ................................................................................................................... 28

APPENDIX 2: HEALTH SERVICES APPEAL AND REVIEW BOARD ................................................................. 31