U
Uncertainty. See alsoRisk; Risk
management
accommodation strategies,
151–56
versus certainty, 35–36
overview of, 141–43
required planning detail and,
107
tolerating, 39
Units completed method, 176
Unofficial duties of project man-
agers, 44–45
Upper management. See
Management
Useful life, 61
User groups, 193
User utility, 27
V
Variance, 152, 161, 164
Verbal communication, 206
Verifying feasibility, 57, 65–66
Voice mail, 208
Voice of the Customer analysis,
216–17
W
Weighted factor scoring model,
63–65
Weighted milestones method, 176
Work, problems defining, 102
Work Breakdown Structure
(WBS)
cost allocation with, 135
creating, 115–19
defined, 114
role in planning phase, 220
use in scheduling, 122
Work packages, 114
Work statements, 68
Written communication, 206250 Index