Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS ORAL COMMUNICATION

GUIDELINES

AUTOMOTIVE SERVICE

TECHNICIAN

NOC 7321

Page 198

Automotive Service Technician

NOC 7321

Appendix A

Resources:

Applied Communications Skills for the Construction Trades
Steven A. Rigolosi
Pearson Education Inc.. 2002
ISBN 0-13-093355-4

Business English and Communication, 5th Canadian Edition
Lyn R. Clark et al
McGraw-Hill Ryerson Limited, 1996
ISBN: 0-07-551777-9 (Teacher’s Edition)

Communicating in the Workplace, 6th Canadian Edition
Margaret Dombeck et al
McGraw-Hill Ryerson Limited, 2003
ISBN: 978-0-07090-814-7

Effective Workplace Communications-Skills for Success in Life and on the
Job, 3rd Edition
Marsha Ludden
JIST Works, 2007
ISBN: 978-1-59357-433-8
http://www.jist.com

HVACR 101

Air Conditioning Contractors of America
PHCC Educational Foundation
Refrigeration Service Engineers Society
Delmar CENGAGE Learning, 2009
ISBN: 13-978-1-4180-663-5

Tools for Success- Soft Skills for the Construction Industry, 2nd Edition
National Centre for Construction Education and Research
Pearson Education Inc., 2004
ISBN: 0-13-109194-8

All online resources listed in this document were operational at time of
publication.