Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS
INVENTORY ORAL
COMMUNICATION

AUTOMOTIVE SERVICE TECHNICIAN

NOC 7321

Page 64

Automotive Service Technician

NOC 7321

As an Automotive Service Technician, you need excellent communication skills.
This is often what keeps a customer returning to a specific business and making
everyone more successful.

Describe your ability to do these tasks using the scale given.

Need
help

Can do

alone

Can help an

apprentice

1. Give instructions and guidance to
   shop helpers.^


2. Order parts and supplies from parts
   department, suppliers and jobbers.^


3. Explain vehicle maintenance and
   repairs to customers.^


4. Respond to customer complaints.


5. Participate in discussion groups or
   learning seminars.^


6. Give expert opinions to police or
   insurance representatives.^

http://srv108.services.gc.ca,Essential Skills Profile, Automotive Service Technicians