Chapter 46

nshlRe AtIo IPs AnD

seRve stRAtegIes

By azhar Khan

Customer Service is a term that has become so ingrained in our culture
that we often miss out on the essential elements that form this require-
ment for success. The term is used as though it’s a foregone conclusion,
but it takes a strategy and framework to give good customer service.

As you read this chapter, use the questions asked to redefine the param-
eters that mentally define who you aim to serve both personally and
in business. Start to consider the framework of how you plan to create
behaviors to position yourself as a person who is ready to serve at any
opportunity. The more you get specific about who you plan to serve, the
greater the level of clarity you will discover about your relationships
and the connections you make with people.

Write down the questions that are asked throughout this chapter. Then,
create three columns. The first column is to document how you apply
the question to yourself or your surroundings. The second is to represent
the perceptions you have of those you know and admire most. In the
third and last column, apply each question to those you admire least.

RElATIONShIPS ANd SERvE STRATEGIES