Contents
Unit 2, Session 1: Active Listening ........................................................................................................... 1
Unit 2, Session 2: Positive Communication ........................................................................................... 16
Unit 2, Session 3: Making Decisions ...................................................................................................... 36
Unit 2, Session 4: Creative Ideas ........................................................................................................... 61
Unit 2, Session 5: Negative to Positive .................................................................................................. 74
Unit 2, Session 6: Solving Problems ...................................................................................................... 89
Unit 2, Session 7: Looking at Conflict .................................................................................................. 103
Unit 2, Session 8: Collaboration .......................................................................................................... 114